Ezy Bookkeeping Pty Ltd ("Ezy Bookkeeping", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, hold, disclose and protect your personal information, and how we handle it in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What information we collect
We may collect the following types of personal information:
- Contact details — your name, business name, email address, phone number and postal or business address.
- Enquiry and booking information — details you provide when you book a consultation, request a quote, or contact us.
- Financial and business records — where you engage us for bookkeeping or payroll services, information such as bank transaction data, invoices, receipts, payroll and superannuation details, and other accounting records necessary to perform our services.
- Website usage data — basic technical information such as your IP address, browser type and pages visited, collected automatically to help us improve the website.
2. How we collect it
We collect personal information directly from you — when you complete a booking or enquiry, speak with us by phone or email, or engage our services. Where you authorise it, we may also collect information from third-party software you use (such as your accounting platform or bank feeds) to carry out the services you have requested. Where practical, we will collect personal information directly from you.
3. Why we collect and use it
We use your personal information to:
- respond to your enquiries and provide quotes;
- provide the bookkeeping, payroll and related services you have engaged us for;
- communicate with you about your account and our services;
- meet our legal, regulatory and record-keeping obligations; and
- improve our website and services.
We will only use your information for the purpose it was collected, a related purpose you would reasonably expect, or where you have consented or the law permits or requires it. We do not sell your personal information.
4. Disclosure of your information
We may disclose your personal information to:
- Trusted software providers that we use to deliver our services (for example, cloud accounting, receipt-capture and secure file-storage platforms), who are bound to protect your information;
- Government agencies such as the Australian Taxation Office, where required to provide our services or to comply with the law; and
- Others where you have consented, or where we are required or authorised by law.
5. Overseas disclosure
Some of the cloud software we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and consistently with the Australian Privacy Principles.
6. How we store and protect your information
We take the security of your information seriously. We use reputable, encrypted cloud platforms with access controls, and we limit access to your information to those who need it to provide our services. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and website analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can disable cookies in your browser settings, though some features may not work as intended. If we use analytics tools, they collect aggregated, non-identifying usage data.
8. Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.
9. Making a complaint
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, with the "last updated" date shown at the top.
11. Contact us
For any privacy questions or requests, contact:
Ezy Bookkeeping Pty Ltd
ABN 87 634 184 866
Suite 6, 670-678 Canterbury Road, Surrey Hills VIC 3127
Phone: 0499 038 889 or 0433 254 375
Email: info@ezybooks.com.au